Frequently Asked Questions
Everything you need to know about shopping with Genki.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
Genki accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your personal and payment information remains private and secure.